Loss adjuster platform
The adjuster workbench built for cargo loss adjusting
Receive delegated claims from any insurer, investigate with AI-assisted document review, and deliver a defensible report — in one workspace, with full audit trail.
- Delegated authority from insurer workspaces
- Internal vs external notes with AI rephrasing
- Branch-scoped queues and auto-assignment
- Decision Brief and full PDF report export
- Expert directory & real-time chat
- Branded portal for policyholder document upload
Delegated claim handling, done properly
Insurers grant your firm read/write access on a per-policy basis. New claims under those policies are stamped with your tenant and routed to your branch automatically.
AI that respects the adjuster's judgment
ClaimsAI surfaces facts — coverage gaps, missing documents, fraud signals — with links to source evidence. The adjuster decides. The platform documents the decision.
Recoveries & subrogation built in
Cap settlements at the policy formula, draft carrier letters and reconcile recoveries against indemnity — keeping recovery ratios high.
Frequently asked questions
Can insurers delegate claims to our firm?
Yes — policies can be set to Delegated or Hybrid mode. Delegated claims land in your queue automatically with read-only oversight for the principal insurer.
Do we keep our internal notes private?
Yes. Comments are tagged internal or external; only external notes are shared with the insurer, broker or claimant.
Is there a workload and SLA view?
Yes — auto-assignment by adjuster load, SLA timers with breach alerts and a manager view of the entire branch's queue.